Equip Your Frontline Staff – Whether at Counters or in the Field – with Essential Skills for Handling Difficult, Angry, or Unwell Individuals. Our Customer Conflict Awareness & De-escalation training workshops focus on sound decision-making and a non-confrontational approach. Prioritising your staff’s safety, we emphasise de-escalation skills and introduce basic self-defense techniques as a last resort. Our comprehensive training extends to Armed Robbery safety for cash handling staff.