Frontline staff, both counter and field staff, who deal with members of the public need adequate skills to deal with difficult, angry, or unwell people. Our Customer Conflict Awareness & De-escalation training workshops teach these skills. It is based around sound decision making and a non-confrontational approach. De-escalation skills are at the fore: your staff’s safety is paramount to us. We also teach some basic self-defence moves used by enforcement officers as a last resort to break free and escape.  Armed Robbery safety training for cash handling staff can also be included. We also teach frontline staff how to handle emergency lockdowns, active threats like an active shooter, bomb or suspicious mail.