Equip Your Frontline Staff – Whether at Counters or in the Field – with Essential Skills for Handling Difficult, Angry, or Unwell Individuals. Our Customer Conflict Awareness & De-escalation training workshops focus on sound decision-making and a non-confrontational approach. Prioritising your staff’s safety, we emphasise de-escalation skills and introduce basic self-defense techniques as a last resort. Our comprehensive training extends to Armed Robbery safety for cash handling staff. Additionally, we empower frontline staff to navigate emergency lockdowns and respond to active threats, including situations involving an active shooter, bomb threats, or suspicious mail.