Our Training

CLICK HERE for our dedicated Keith Still Masterclass page.
CLICK HERE for our 2017 training portfolio.
If you're not sure whether one of the courses below is what you need, contact us and we'll see how we can help.

Customer Conflict Awareness

Customer Conflict Awareness is our most popular workshop, and was a Health and Safety Awards 2013 finalist. The course is available for office-based staff or field staff. These workshops are typically three hours long, and can be done where you need them.

Office-based staff

For staff who deal with members of the public and need adequate skills to deal with difficult, angry or unwell people. We can also include robbery safety for cash handling staff.

Frontline staff

For staff who work unusual hours or work in isolation. Learn about situational awareness and key warning signs that trouble is coming, as well as basic law enforcement defence moves.

Travel Safety Training

Sending staff overseas? Have business in dangerous locations? Ensure your staff return home safely with FearFree's International Travel Safety training. Let us share our tips, experiences and 'common-sense' learnings accrued over years on the road. We can talk about doing your research, how to be streetwise, blend in, and knowing what to carry and what to leave behind. Practise scenarios and share war stories, all with the aim of staying safe abroad.

Check out FearFree staff working with an NGO heading to a potentially dangerous location, somewhere outside NZ.

FearFree can also provide the latest in pre-departure information for your destination. Being proactive trumps being reactive every time: read up on what may lie ahead.
As the airline safety briefing says: "In the unlikely event of an emergency..."

Compliance & Investigations Training (NZQA Approved)

We offer training for Warranted / Compliance / Enforcement Officers at a Basic or Advanced level, and a course in Interviewing, Statement Taking and Evidence Collection for Enforcement.

Intelligence Training

Intelligence helps organisations to better coordinate response to issues and problems. It helps to prioritise response and can be quite focused.

Active Shooter Training

Staff must be prepared both mentally and physically to deal with an active shooter situation. FearFree are expects in this field, and offer training packages for both general staff and managers. In addition, FearFree offers a full range of consulting on this topic; from writing policy and procedures through to site reviews.


Other Courses:

  • Prosecutions
  • Court Preparation for Senior Staff
  • Problem Solving
  • Crisis Management Essentials
  • Cultural Awareness