Customer Conflict Awareness is our most popular workshop, and was a Health and Safety Awards 2013 finalist. The course is available for office-based staff or field staff. These workshops are typically three hours long, and can be done where you need them.
For staff who deal with members of the public and need adequate skills to deal with difficult, angry or unwell people. We can also include robbery safety for cash handling staff.
For staff who work unusual hours or work in isolation. Learn about situational awareness and key warning signs that trouble is coming, as well as basic law enforcement defence moves.
Sending staff overseas? Have business in dangerous locations? Ensure your staff return home safely with FearFree's International Travel Safety training. Let us share our tips, experiences and 'common-sense' learnings accrued over years on the road. We can talk about doing your research, how to be streetwise, blend in, and knowing what to carry and what to leave behind. Practise scenarios and share war stories, all with the aim of staying safe abroad.
FearFree can also provide the latest in pre-departure information for your destination. Being proactive trumps being reactive every time: read up on what may lie ahead.
As the airline safety briefing says: "In the unlikely event of an emergency..."
We offer training for Warranted / Compliance / Enforcement Officers at a Basic or Advanced level, and a course in Interviewing, Statement Taking and Evidence Collection for Enforcement.
Intelligence helps organisations to better coordinate response to issues and problems. It helps to prioritise response and can be quite focused.
Staff must be prepared both mentally and physically to deal with an active shooter situation. FearFree are expects in this field, and offer training packages for both general staff and managers. In addition, FearFree offers a full range of consulting on this topic; from writing policy and procedures through to site reviews.